Shipping policy

1. Order Processing Time

  • Standard Processing: Orders are processed within 2-3 business days (Monday to Friday).

  • Pre-Orders & Custom Orders: Allow 5-7 business days for processing.

  • High-Demand Seasons: Processing may extend to 5-7 business days during holidays or launches.

You'll receive a confirmation email with tracking details once your order ships.

2. Shipping Delays

Delays may occur due to:

  • High order volumes

  • Carrier issues or weather

  • Customs for international orders

If delayed beyond the estimated window, contact us at themustardbrand@cottonfaith.com

3. Incorrect Shipping Information

  • Verify your address before completing your purchase.

  • Cotton Faith is not responsible for incorrect addresses provided by customers.

Contact us immediately at themustardbrand@cottonfaith.com to correct errors before shipping. 

 

4. Lost or Stolen Packages

  • Lost Packages: If marked delivered but not received, contact your local carrier first.

  • Stolen Packages: Cotton Faith is not liable for confirmed delivered packages.

Tip: Choose a secure delivery location!

 

5. Returns & Exchanges

For returns and exchanges, please visit our [Return Policy].

6. Contact Us

Have questions? We're here to help!

themustardbrand@cottonfaith.com
1-760-280-6011